Aegea seeks to ensure the highest level of transparency and ethics in its operations. To disseminate and support all the initiatives of the company and its concessionaires, we have launched a Compliance Program that promotes a culture of integrity based on the values and Code of Conduct of Aegea.

The Compliance Program is overseen by the Integrity Manager with support from an Ethics Management Group. With the responsibility of evaluating and following up investigations, this group has the task of ensuring the integrity of the entire process conducted by the Investigative Group.

The mission of the Ethics Management Group is to ensure absolute confidentiality before, during and after the conclusion of investigations, which must be conducted in an impartial manner, not allowing the whistleblower to suffer any reprisals. Aegea works on compliance based on three pillars that guide the system and promote actions driven by ethics and integrity in our routine.


It is the most important pillar. Besides verifying the imminent risks to the business, it is linked to the rollout of policies and procedures backed by constant communications and training for employees, suppliers and business partners.


Reports are investigated to clarify facts and discover the truth. The process is conducted in complete confidentiality and respect for all those involved.


It is the consequence of the second pillar – Detection. Flaws identified or inappropriate behavior and actions should be corrected immediately and, where appropriate, disciplinary action will be taken.


Policies on Compliance were drafted to regulate each item rigorously in detail and break them into diverse practical rules. The goal is to clearly specify what can and cannot be done, since these are procedures that are part of operational routines. A busy communication and training schedule is devised to cover all operational areas. All employees receive a printed Code of Conduct and have access to online materials such as videos on raising awareness and encouraging the adoption of best practices.

Archive Size To view
Policy on Compliance with the Code of Conduct (PDF) 150 KB
Anti-Bribery and Anticorruption Policy (PDF) 250 KB
Anti-Bribery and Anticorruption Policy (summary version) (PDF) 119 KB
Policy on Donations, Contributions and Sponsorships (PDF) 164 KB
Policy on Gifts and Hospitality (PDF) 204 KB
Policy on Extortion and Prohibition of Facilitation Payments (PDF) 165 KB
Policy on Consequences and Disciplinary Measures (PDF) 244 KB
Ethics Channel Policy (PDF) 171 KB

ISO 37001

When it comes to public services provided by private companies, the quality of management, financial transparency and Compliance policies makes the difference. Aegea took an important step on the topic in December 2018, when it became the first sanitation company to receive NBR ISO 37001 certification - Anti-bribery management system.

ISO 37001 uses as a basis aspects covered in anti-corruption legislation worldwide. The certified companies maintain a management system proven to be able to face the risks related to bribery practices, with an internationally recognized standard.

The Integrity Board, responsible for implementing the measures that achieved certification, uses lectures, face-to-face and online training, policy implementation, as well as bold targets to measure progress as a tool. The commitment to ethics and integrity on the part of employees, as well as the endorsement of the company's top leadership in the execution of the program, are also fundamental to the result achieved.


Reinforcing the transparency and integrity that permeate all its business operations, Aegea established an Ethics Channel. Employees, suppliers, users, authorities, public servants and other stakeholders can use it to anonymously report complaints and concerns about actions that violate the Code of Conduct and the law. The reports are consolidated by an independent company and forwarded for analysis by the Investigative Group, consisting of members of Management, who meet every month to evaluate the formalized complaints. To ensure the integrity of the entire process followed by Investigative Group, the Ethics Management Group reviews and monitors the investigations.

All complaints are treated confidentially and the whistleblower is not exposed in any manner. It's simple, safe and anonymous and offers the option to follow the outcome of your complaint.

The channel is open on a 24x7 basis. Calls are free and there’s no need for identification.

Telephone Service

Telephonic service Call 0800 591 0923 to be answered by the company Aliant, specialized in registering complaints. It is important to note the protocol number that will be generated during the service to monitor the progress of the report.

Online Service

Click here to access the website, then choose the desired option and complete the fields to report your complaint.

See Too

Social Responsibility
Social Responsibility

Being socially responsible is part of our history. It is the biggest foundation of our business.


Contact Aegea to clarify doubts or request more information about the company.

Corporate Governance
Corporate Governance

As a publicly-held company since 2014, we invest in constantly improving corporate governance.

Aegea Magazine
Aegea Magazine

Access the Aegea magazine and learn more about the company's initiatives.