History teaches us that major transformations are, in general, preceded by major events and revolutionary discoveries. The recent COVID-19 pandemic can be considered an event of historical proportions and already brings changes to the world in which we live. Basic sanitation is fundamental to health and has proved to be even more relevant as one of the greatest allies in preventing the new coronavirus. Aegea Saneamento, which operates 57 municipalities, is committed with the health and safety of our employees and the population. We know that our service is essential and that it cannot stop.
OUR PILLARS
CAREFUL THAT GOES FURTHER
For Aegea, health and well-being of our employees are a priority. With that in mind, we created the “Our care goes further” program, which seeks to bring work activities, prevention campaigns, lives about well-being, mental health and safety to the routine of our team, time management and tips for remote work and how to make this period more peaceful and milder. We implemented Aegea BOT, a program that triggers employees daily to collect data via automatic messages triggered by Whatsapp about temperature measurement and possible development of COVID-19 symptoms and we also provide ergometric chairs for employees in the home office, in addition to suspending events, face-to-face meetings and travel. All employees considered in the risk group were also immediately identified and removed from their duties for their protection. We have hired an online medical guidance service for all employees and their dependents, and through this platform it is possible to take care of their health with convenience, receiving medical care at home.
QUALITY IN THE PROVISION OF SERVICE
Present in 57 Brazilian municipalities, Aegea provides an essential service to the population. Our employees are working hard to ensure the continuity of water provision and sewage collection and treatment services at this fundamental moment. In order to guarantee the safety of the population, all of our concessionaires expanded the service provided by their digital and call center channels, reinforcing their itinerant and door-to-door service, with the adoption of prevention recommendations, to continue to provide all the necessary support to its costumers on a daily basis, whether to clarify doubts about payments, water supply or even preventive measures to combat the spread of COVID-19, in line with the recommendations of official health agencies. Among other actions taken by the concessionaires are the use of masks for all functions, and the constant cleaning of vehicles and equipment used in operations.
PREVENTION MEASURES AND ACTIONS OF CORONAVIRUS ADOPTED
With the quick spread of COVID-19 among Brazilian cities, Aegea reinforces its commitment to go further, contributing to the population in the municipalities where it operates. Aegea and its concessionaires have taken several actions to combat a pandemic. We know the importance and responsibility of our contribution to society. So far, the Company has donated more than R$ 1.6 million in actions to combat the new Coronavirus. Among the initiatives, the Company carried out the disinfection of public roads, suspended the water supply cuts, installed sinks on public roads, carried out the production of alcohol in its internal laboratories for the the hands sanitization of employees and their equipments, made donation of basic staple baskets and personal protective equipments such as masks and gloves. Aegea also took part in a solidarity action, coordinated by BTG Pactual Bank, to hire 140 doctors to the Hospital das Clínicas, located in São Paulo.
CEO SPEECH
We are living in a time of big changes. The expectation to the end of the pandemic grows at the same time as it increases the certainty that nothing will be as before. No matter how long it will last, the important thing is that we will come out stronger.
At Aegea we have gathered knowledge from all areas of the Company around a committee and working groups to deal with COVID-19. The result is multidisciplinary actions focused on what we do best: taking care of others. Today, we have very detailed protection protocols with great care at all levels for our employees, customers and service providers.
We also take care of the population that lives in the municipalities that Aegea operate. We collaborate with the distribution of basic staple baskets, partnerships with city halls for the disinfection of streets, donations of equipment and products, delivery of new works and improvements in water and sewage systems. We continue to work, inaugurating in a virtual way new treatment plants that will really change lives.
In this moment of reconstruction, I thank the teams that are in the field, at home office or waiting for the right moment to return to their jobs. We are together and learning every day. Aegea continues with its commitment to bring health to the population. Because only then we will be able to go through this difficult time and create a new world.
Radamés Casseb
Aegea’s CEO
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